Delivery Times:
We do try to deliver your food as soon as possible, but there are some factors that might affect delivery time such as traffic, the distance between kitchen and delivery location, etc. However, for every order, we aim to deliver between12 pm and 2 pm daily, from Monday to Friday. If we ever find ourselves unable to achieve this goal, you will be the first to know either by phone or email.
Unfortunately, we do not deliver on public holidays and weekends.

Receiving your meals:
If we do need to deliver your food to a different address, please make sure that you let us know 24 hours in advance. 
Make sure that you give detailed instructions on whom we need to leave your food with if you aren’t there to receive it.
Please make sure that you either have a cool area to store your meals or bring along a cooler bag.
If no one is available to receive the order, an additional delivery charge may apply. Your cooperation and communication in this regard would be highly appreciated!

Cancelations & Returns:
Unfortunately, we do not provide refunds. 
If there was something faulty with your meal or product, we apologise in advance and ask you to please return it to us for inspection. 
If the fault lies with us, we will happily replace the meal or product. The fault must be reported within 12 hours of delivery.
Please send us an email to info@cooka-lot.com or send us a WhatsApp to 072 845 8722.

An order can be canceled if it is done a week in advance and a new delivery date issued to be used within two weeks. 

Unfortunately, we do not offer refunds for cancelations.

Food Allergy Disclaimer:
Attention customers with food allergies: Please be aware that our food may contain or come into contact with common allergens, such as dairy, eggs, wheat, soybeans, tree nuts, peanuts, fish, or shellfish.
Customers concerned with food allergies need to be aware of this risk. Cook A Lot will not assume any liability for adverse reactions to food consumed, or items one may come in contact with while eating our products.

Our delivery route will be extending from Bloubergstrand to Bantry Bay, Camps Bay and surrounds.